This Terms and Conditions Agreement sets forth the standards of use of the Food Delivery service, (“QuickChop”) Online Service. By using the www.QuickChop.ng website, you (the ”User”) agree to these terms and conditions. If you do not agree to the terms and conditions of this Agreement, you should immediately cease all usage of this website. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted at www.QuickChop.ng website. Your continued use of the Service after amendments are posted constitutes an acknowledgement and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended.
We are a delivery service provider providing you an online platform to (a) order food online from the list of restaurants and eateries available on the Services (“Vendors”); (b) pre- pay for your food order by banking channels made available to you on the Services or paying for your food by debit or credit card or cash at the time of us delivering your food order to your delivery address.
We do not own, sell, resell, furnish, provide, prepare, manage and/or control the Vendors or the related services provided in connection thereof. 2.3 Our responsibilities are limited to: (i) facilitating the availability of the Services; and (ii) serving as the limited agent of each Vendor for the purpose of accepting payments from you for your online food order and delivering your order.
Registration 3.1 By signing up to our website you are agreeing to the terms and conditions of sale which apply to all transactions on www.QuickChop.ng
Signing up to the service means we must have the following information:
Your fullname and address, including your billing address
Your home telephone number or mobile telephone number
Product prices 4.1 The price of goods charged will be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. 4.2 Due to differing product promotions the prices displayed on the website may vary to original prices. 4.3 You agree to pay all fees and charges incurred in connection with your purchases including any applicable taxes. The final charges for your order may be different than those stated on the website. QuickChop does not assume any responsibility or liability for the actions, products, and content of any third parties related to the creation or delivery of your order. We may require additional verification or information before accepting any order.
Ordering 5.1 Any contract for the supply of Goods or Services from this Website is between you and QuickChop. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment. 5.2 You can pay by credit card or debit card or net banking at the time of booking an order or you can pay by credit or debit card or cash at the time of delivery when available. 5.3 Food Delivery, Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services. 5.4 Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient. 5.5 When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party. 5.6 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website. 5.7 Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the Participating Restaurant. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Participating Restaurant will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity. 5.8 If the ordered Food Delivery and delivery capacity is available, the Participating Restaurant will accept the contract and confirm it to QuickChop. If the details of the order are correct, the contract for the Food Delivery, Goods or Services will be confirmed. 5.9 In the case that Goods offered by QuickChop were ordered, QuickChop will confirm availability together with or separately from Food Delivery. 5.9 The confirmation message will specify delivery details including the price of the Food Delivery, Goods and Services ordered. 5.10 If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS), phone call or email.
Delivery 6.1 Delivery period quoted are approximate only and may vary. Food will be delivered to the address as intimated by you while ordering. 6.2 If the Food is not delivered within the estimated delivery time quoted, User shall contact QuickChop by email or support number and QuickChop will try to ensure that you receive your order as quickly as reasonably possible. 6.3 All risk in the Food and Food Delivery shall pass to you upon delivery. 6.4 If you fail to accept delivery of Food at the time they are ready for delivery or QuickChop is unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then the Food shall be deemed to have been delivered to you and all risk and responsibility in relation to such Food shall pass to you. Any storage, insurance and other costs which QuickChop incur as a result of the inability to deliver shall be your responsibility and you shall indemnify QuickChop in full for such cost. 6.5 You must understand and accept that it might not be possible to deliver for some locations. In such cases, QuickChop will inform you accordingly and arrange for cancellation of the order or delivery to any alternative delivery address.
Cancellations and Refunds 7.1 You must notify QuickChop.ng immediately if you decide to cancel your order, preferably by phone, and quote your order number. If the restaurant accepts your cancellation, no cancellation fee applies. If the restaurant refuses cancellation, e.g. because preparation of Food Delivery has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has been already prepared or dispatched. 7.2 We may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made; 7.3 If the cancellation was made in time and once the restaurant has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable. 7.4 In the unlikely event that the Participating Restaurant delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the Participating Restaurant can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.